. >> he wanted 400 sammie $5 more. that was the shipping and handling fee -- $405 more. that was the shipping and handling fee. >> but you already paid back pead. >> -- pay that fee. >> weeks went by and things were still not worked out. johnson eventually purchased a casket from someone else. >> the casket i brought to him was blue and that was devastating. she never did like blue. >> she says that they refuse to give her her money back and will not take her calls. >> we took a closer look at the website. it says it is associated with a funeral home in colorado. mountain high is a licensed funeral home, but it is probably not what you would expect. it is inside an office in this building that houses several companies. we spoke with the property owners as "no dead body has ever been in. the place"-- in the place." we found that the owner lives in this multimillion-dollar property in florida. we reached him by phone. >> they never got the casket and that is why i am calling. >> he says he deals with many families and was not aware with the problem with diana johnson's ord